Medicare Changes for 2024 That You Need To Know

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Knowing what changes are coming to Medicare in 2024 can help you choose the plan best suited to you. Photo Credit: iStock.com/svetikd

If you have Medicare or are about to become eligible, it is time to review your options. Open enrollment for making changes to your Medicare plan runs from October 15 to December 7, with updates taking place on January 1. Some new developments will come in 2024, and understanding the changes can help you make informed choices when selecting a Medicare plan or deciding whether to change the one you have. 

Medicare changes for 2024

Here are some changes to various parts of Medicare coverage that will differ from last year.

Medicare Part B changes

Though the official announcement won’t come until mid-October to early November, Medicare Part B premiums are expected to rise in 2024 from $164.90 to $174.80.

Medicare Part D changes

Changes to Medicare Part D will assist families in paying for prescription drugs.

  • •The average monthly premium for Medicare Part D prescription drug coverage is expected to fall to $55.50, a 99-cent drop from the 2023 average of $56.49. Medicare Part D plans vary, so your premium could be different.
  • •The 5% coinsurance requirement for Part D enrollees in the catastrophic phase will be eliminated. This means that if you have drug costs high enough to qualify for catastrophic coverage, you will no longer be required to pay 5%. In 2024 the catastrophic threshold will be $8,000. This also applies to Medicare Advantage (Medicare Part C) plans.
  • •Coinsurance costs for some Part B-covered drugs may be lower if a prescription drug’s price increased at a rate higher than inflation. 
  • •You cannot be charged more than $35 for a one-month supply of insulin if your Part D plan covers it. You also don’t have to pay a deductible.
  • •Adult vaccines are now available at no cost.

Medicare coverage changes

These updates to Medicare services will help you consider how your coverage may change.

Telehealth coverage

You can still get telehealth services at any location in the U.S., including your home, until the end of 2024. After that, you must see your health provider in their office or a medical setting.  

Managing and treating chronic pain

Medicare now covers monthly services to treat chronic pain if you’ve been living with it for more than three months.

Payment for caregiver training

The Centers for Medicare and Medicaid Services (CMS) proposes involving health care practitioners in training caregivers of patients with certain diseases or illnesses (such as dementia) to carry out a treatment plan. This means that Medicare would pay health professionals to train family caregivers on managing medications, assisting with activities of daily living, and using medical equipment.

Mental health care

Beginning January 1, 2024, Medicare will cover intensive outpatient services for mental health care provided by hospitals, community mental health centers, and other locations.

COVID-19 care

Medicare continues to cover the COVID-19 vaccine and several tests and treatments to keep you and others safe.

Medicare and payment for long-term care

Medicare typically does not cover the cost of assisted living or long-term nursing home care, which has not changed; however, Medicare continues to cover short-term skilled nursing rehabilitation for up to 100 days if you meet the criteria for admission. Medicaid may cover some of the cost of long-term care and, in special circumstances, assisted living if you meet the criteria and your state allows these communities to accept Medicaid as a form of payment. 

Medicare and payment for home health services

There is a proposed cut in payments for home health services. This could mean:

  • •Reduction in therapy staff, especially occupational therapists.
  • •Possible reduction in patient admissions and access to care.
  • •Exacerbation of an existing problem of staff shortages and rising home health costs.

It is too soon to tell what impact this reduction in reimbursement will have on families who need home health services.

Expansion of the federal Low-Income Subsidy/Extra Help program

The Low-Income Subsidy, also called the Extra Help program, assists low-income people with the costs of prescription drug prices. It can help with deductibles and copays.

The income qualifications for the Extra Help program have changed slightly. In 2023, to qualify for the Extra Help program, your income had to be at 135% of the federal poverty level. In 2024, that has increased to 150% of the federal poverty level, which means that about an additional 300,000 people will go from partial benefits to full benefits. The Extra Help program also has:

  • •No deductible.
  • •No premium.
  • •Fixed lower copays for certain medications.

You can enroll in the Extra Help program by visiting the Social Security Administration’s website.

Medicare Advantage (Medicare Part C) oversight changes

Medicare Advantage (MA) plans have come under criticism for deceptive marketing, wasteful overpayments to MA plans by Medicare (“based on financial incentives that lead plans to manipulate the risk-adjusted payment system, including by recording their enrollees as having health conditions that are not treated or supported in the medical records”), and denial of needed services.

CMS released a rule that would increase oversight of MA plans. This increased oversight includes:

  • •Addressing gaps in mental health services.
  • •Annual reviews of MA policies and denials.
  • •Increasing supervision of marketing practices.
  • •Requiring MA plans to provide cultural and linguistic services.

Review your Medicare plan 

No one likes to dive into the details of what is already a very complicated and confusing array of Medicare plans and options, but by taking the time to understand your plan, you can make informed choices that may better meet your health care and financial needs.

Free Legal Services for Seniors

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There are many free or low-cost legal services available to help seniors with a variety of issues. Photo Credit: iStock.com/fizkes

As you age, you may find you need legal support for various issues that arise. Getting legal assistance can be challenging and expensive, especially if you are on a fixed income. Thankfully, there are many resources to close the gap between you and the legal help you may need. This article provides information on legal services for seniors to get help with housing, family law, elder abuse, and other common legal matters seniors face.

The Legal Services Corporation is a government-funded organization that focuses on bridging the financial gap between low-income Americans and access to equal justice. This nonprofit organization funds civil legal services for Americans living under the federal poverty line. Seniors can receive assistance in the following areas through the Legal Services Corporation:

  • •Representation for evictions and foreclosures.
  • •Family law matters, including escaping domestic violence.
  • •Accessing affordable housing.

To receive legal help in your area, you can search your location on LSC.gov.

The Legal Services for Older Americans Program was created by the United States Congress in the Older Americans Act. This program’s goal is to ensure that seniors over the age of 60 maintain their autonomy by making it easier for them to live independently and remain in their communities. Examples of the assistance seniors can expect from the Legal Services for Older Americans Program include:

  • •Help drafting advance health care directives and other documents that express their end-of-life medical treatment preferences. 
  • •Legal representation in foreclosure or eviction proceedings.
  • •Help accessing public benefits.
  • •Legal representation for elder abuse claims.

The Legal Services for Older Americans Program is funded by each state’s Area Agency on Aging. To learn if you qualify for these services and to find an advocate in your area, search for your location.

LawHelp.org

LawHelp is a nonprofit organization operating in every state that connects low-income Americans with free legal resources. Through this program, seniors can get legal support and assistance completing court forms. LawHelp even provides seniors with self-advocacy tools to empower them while dealing with legal challenges. They also connect low-income Americans facing housing instability with legal assistance and appeal Federal Emergency Management Agency (FEMA) assistance application denials.

Find help in your area on LawHelp.org.

State protection agencies

Each state has an agency to provide legal counsel, advocacy, education, and support to older adults and people living with disabilities. This support improves the individual’s ability to access the court system and protect their civil rights. 

Some services these agencies provide include:

  • •Investigating suspected abuse.
  • •Educating people with disabilities on their rights and entitlement to benefits.
  • •Training on self-advocacy.

These agencies also connect seniors to caretakers. They assist older adults with wellness, community and independent living, and the prevention and investigation of elder abuse.

Find your state’s agency if you need assistance.

Client Assistance Program

People with disabilities have enumerated rights and benefits under the Rehabilitation Act of 1973 and Title I of the Americans with Disabilities Act. The Client Assistance Program was established to ensure that people with disabilities who receive benefits and protections under the law have the advantage of legal counsel. Services that the Client Assistance Program offers to its participants include advising people with disabilities on their rights in connection to these acts and decreasing the amount of red tape they may face when trying to access benefits and services.

Contact your state’s Client Assistance Program office to get legal representation. Your state office will determine your eligibility and guide you through the application process.

Tax Counseling for the Elderly

If you need tax assistance or advice, the Tax Counseling for the Elderly (TCE) program offers free help to seniors aged 60 and over in filing their income tax returns during tax season. They also provide free tax assistance year-round. The TCE program is funded by the Internal Revenue Service and uses its funds to reimburse volunteer tax preparers for expenses incurred in their work with older adults. Locate TCE assistance in your area by searching on IRS.gov.

Finding the legal help you need can be daunting, but there are many available resources for seniors needing assistance. If you are a senior facing legal troubles, the resources above can connect you to expert legal professionals at little or no cost to you.

Financial Assistance Programs for Seniors

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Financial stability can be challenging for older adults with a fixed income. Learn about assistance programs that can give you financial support and peace of mind. Photo Credit: iStock.com/BraunS

As individuals age, financial stability becomes increasingly important to ensure a comfortable and healthy life. To address the unique needs of older adults, various financial assistance programs are available at the national, state, and county levels. These programs aim to provide support in areas such as food, housing, and general financial well-being. This article will explore the range of financial assistance programs tailored to the senior population.

Food assistance programs for seniors

Maintaining proper nutrition is a fundamental aspect of healthy aging. Several food assistance programs are designed specifically to ensure seniors have access to nutritious meals.

Supplemental Nutrition Assistance Program (SNAP)

Formerly known as food stamps, SNAP provides eligible people with financial assistance to purchase food. SNAP benefits are loaded onto an Electronic Benefits Transfer (EBT) card, which people can use to buy a variety of nutritious foods, including fruits, vegetables, dairy products, and meats. This program enhances dietary choices while promoting overall health. By alleviating food insecurity, SNAP helps seniors maintain a balanced diet, leading to better health outcomes and improved well-being.

Eligibility requirements, which include income and resource limits, vary by state. Find out if you’re eligible for SNAP here.

Commodity Supplemental Food Program (CSFP)

CSFP delivers monthly food packages containing essential items like fruits, vegetables, and protein sources to low-income seniors. The program addresses nutritional gaps that seniors might experience due to limited resources, focusing on providing nutrient-rich foods high in vitamins and minerals. By ensuring access to these vital nutrients, CSFP supports seniors in maintaining their health and vitality.

Search here to see if your state offers CSFP.

Seniors Farmers Market Nutrition Program

This initiative enables eligible seniors to purchase fresh, locally grown produce from farmers markets. It not only supports seniors’ nutritional needs but also fosters a sense of community engagement. Seniors receive vouchers that can be exchanged for fresh fruits, vegetables, herbs, and honey at approved markets, thus encouraging healthier eating habits, supporting local farmers, and boosting local economies. The program’s emphasis on fresh and locally sourced foods contributes to seniors’ physical health while promoting social interaction and a sense of belonging.

Found out here if your state offers the Seniors Farmers Market Nutrition Program.

Congregate or community meals

Community and senior centers sometimes offer congregate meals, where seniors can gather to eat together. These programs promote social interaction while ensuring access to balanced nutrition. The meals are often specially designed to meet the dietary needs of older adults, addressing issues like portion control and specific nutritional requirements. They offer more than just sustenance, though; they provide seniors with the opportunity to connect with their peers, combat social isolation, and engage in meaningful conversation. 

Contact your local community or senior center to see if they offer congregate meals.

Housing assistance programs for seniors

Stable housing is crucial for seniors’ well-being and security. Several housing assistance programs cater to this need.

HUD public housing

The U.S. Department of Housing and Urban Development (HUD) offers affordable rental housing to eligible low-income seniors. This program ensures that seniors have a safe and comfortable place to call home. Local agencies manage HUD public housing units, providing seniors with affordable, well-maintained housing options. This initiative addresses housing insecurity and contributes to seniors’ overall well-being by providing a stable living environment.

Learn more about applying for public housing here.

Housing choice vouchers

Commonly referred to as Section 8, this program provides rental assistance, allowing people to choose housing from private landlords within their community. Seniors with housing choice vouchers pay a portion of their income toward rent, while the program covers the remaining amount, ensuring that housing costs are manageable. This flexibility empowers seniors to select housing that suits their preferences and needs, while the financial assistance ensures that housing remains affordable, promoting housing stability and preventing homelessness.

Home repair program

Many seniors own their homes but may struggle with the costs of necessary repairs and modifications. Home repair programs provide eligible seniors with financial aid to make improvements. They offer grants or low-interest loans to seniors for critical home repairs, such as fixing roofs, plumbing, and electrical systems. Safety and accessibility modifications, such as ramps and handrails, are also covered, helping seniors maintain their independence and quality of life. By ensuring that homes are in good repair, these programs enable seniors to age in place safely and comfortably. 

Learn about government programs that help seniors with home repair here.

Energy assistance

Utility bills can pose a significant burden for seniors on fixed incomes. Energy assistance programs help alleviate these costs, ensuring seniors can maintain a safe and comfortable living environment. These programs provide financial assistance to cover heating and cooling expenses, preventing seniors from choosing between keeping their homes at a safe temperature and meeting other essential needs. By reducing energy-related financial stress, the programs contribute to seniors’ overall financial stability and well-being.

The Low-Income Home Energy Assistance Program can help low-income older adults cover utility bills, and the Weatherization Assistance Program helps qualifying seniors lower their bills by making their homes more energy-efficient.

General financial assistance programs for seniors

Ensuring a stable financial foundation is essential for seniors’ peace of mind. Here are some programs designed to provide that support.

Social Security

Social Security benefits are a cornerstone of financial stability for seniors. These monthly payments offer a reliable source of income that helps cover basic living expenses. Social Security benefits are based on an individual’s work history and can provide a steady income stream throughout retirement. This financial support ensures seniors have a foundation to build upon for their other needs, allowing them to focus on enjoying their later years.

Supplemental Security Income (SSI)

SSI provides financial assistance to seniors with limited income and resources. It helps to ensure a basic standard of living by providing funds for essential needs. SSI is particularly important for seniors who may not have a significant work history or whose other sources of income are insufficient to cover their basic living expenses. The program considers income, resources, and living arrangements to determine eligibility and benefit amounts.

Tax Credit for the Elderly

This tax credit reduces the tax burden on eligible seniors, allowing them to keep more of their income. It’s a valuable way to offset some of the costs associated with aging. The tax credit provides financial relief for seniors who are on fixed incomes and may face additional medical and living expenses. By lowering their tax liability, this credit provides seniors with more disposable income to allocate toward other necessities.

Temporary Assistance for Needy Families (TANF)

TANF provides financial assistance to families, including senior-headed households, to help them meet basic needs during times of financial hardship. While TANF is not exclusively for seniors, it recognizes that seniors may be responsible for caring for grandchildren or other family members. By providing temporary financial support, TANF helps seniors maintain stability and provide for their families during challenging periods.

Medicaid

Medicaid also offers financial support for people with limited income. Its coverage extends to a range of health care services, including doctor visits, hospital stays, prescription medications, and nursing home care. By alleviating the financial burden of medical expenses, Medicaid ensures that low-income seniors can access necessary care without fear of how to afford it. Eligibility requirements vary by state.

Wrapping it up: The best financial assistance programs for seniors

Financial assistance programs play a vital role in supporting the elderly population’s well-being and quality of life. They offer a variety of solutions, ranging from food assistance and housing support to general financial aid. By addressing the unique needs of seniors, these programs contribute to a more secure and dignified aging experience. Seniors and their families should explore the available options to ensure they are making the most of the resources at their disposal.

You Clicked on a Phishing Link: What To Do Next

[Last updated February 29, 2024]

An older adult woman's hands type on a laptop computer.
Knowing how to protect yourself online is important. Here are steps to take after accidentally clicking on a phishing link. Photo Credit: iStock.com/FreshSplash

Staying safe on the internet is becoming increasingly important and difficult, especially with so many types of scams directed at seniors. In 2022, phishing was the most reported crime submitted to the FBI’s Internet Crime Complaint Center (IC3). Phishing is an internet scam in which attackers send emails or other messages from fraudulent but seemingly legitimate sources with links to websites that request or steal private information. Falling victim to a phishing scam can lead to severe consequences, such as identity theft and financial loss. Time is of the essence after clicking on a phishing link. Continue reading to learn what to do if you’ve unintentionally clicked on a phishing link in a suspicious message or email.

What is a phishing scam?

Phishing is an internet scam in which scammers send fake emails, text messages, or other online communications. The scammer creates a message that appears to come from a trusted source, such as a well-known company, organization, family member, or other trustworthy place. Some messages ask that the recipient provide personal information. Others have links or attachments that install harmful software on the victim’s device to steal their information or otherwise compromise their data. If the recipient provides this information or clicks on the link, the scammer can use the stolen information to make purchases, open new accounts, or perform other illegal activities that are financially damaging to the scam victim.

Taking the following steps immediately after clicking on a phishing link is important. Failing to take the proper steps right away can put your private information at risk and leave you vulnerable to scammers and data brokers.

Step 1: Disconnect your device

If you have clicked on a phishing link, you should immediately disconnect your device from the internet to stop the phony site from collecting your information. How you disconnect depends on the type of device you use.

To disconnect your cell phone from the internet, first disable your Wi-Fi. You can do this on most devices by tapping the Wi-Fi icon in the settings menu. If your cell phone has a data plan, you will also want to take the extra step to disconnect your data.

Disconnect data on iPhone:

  • • Go to Settings.
  • • Tap Cellular.
  • • Turn Cellular Data off.

Disconnect data on Android:

  • • Go to Settings.
  • • Tap Network & Internet.
  • • Turn Mobile Data off.

Unplug your laptop or desktop computer if connected to an internet or ethernet cord, or disable the Wi-Fi by clicking on the Wi-Fi symbol. 

Step 2: Scan for malware

If you’ve clicked on a phishing link, the website may have installed malware on your device. Malware is software designed to grant a scammer access to your computer and private information. Ensure no malware is installed on your device after clicking a phishing link. You can purchase and install an antivirus program, such as Bitdefender or Malwarebytes, or hire a professional to scan your device and remove any malware they find.

Step 3: Change your saved information

Phishers want to gain access to your sensitive information. Change any information saved on your device, even if you don’t think it is vulnerable. Examples of what you should change after clicking on a phishing link include:

  • • Online banking sign-in credentials.
  • • Email passwords.
  • • Credit and debit card numbers.
  • • Passwords for financial services like PayPal, Venmo, Cash App, or other apps linked to your bank account or debit cards.
  • • Usernames and passwords for streaming services.
  • • Usernames and passwords for social media accounts.

Step 4: Back up your data

You should always store important information on an external device in case of a security breach from a phisher. If you’ve clicked on a phishing link, after disconnecting your device from the internet, back up your files and sensitive information on an external hard drive or USB thumb drive to avoid losing important information. You can find either device online or at any major electronics retailer.

Step 5: Protect yourself from future fraud

After falling victim to a phishing scam, becoming more vigilant about your personal data is crucial. You can stay aware of future fraudulent activity by setting up a fraud alert, which notifies credit card companies that you may be a victim of fraud and makes it more difficult for a scammer to open a new account in your name. You might also consider freezing your credit report, which makes it so that no one can open a new credit account under your name. The freeze lasts until you lift it. All three major credit bureaus (Experian, TransUnion, and Equifax) offer free fraud alert and credit freezing services.

How to spot a phishing email

Being safe online is essential, and knowing what to look for so that you do not fall victim to a scam or phishing email is just as crucial. You should look for the following to avoid clicking on a phishing link.

Always check the sender’s address when you get an email from someone who claims to represent a company. If the sender’s email address does not include the company’s name or has symbols and letters that look unintelligible, that email is probably untrustworthy.

Another indication that the email is illegitimate is if the sender claims you must act immediately. A sense of urgency is usually a red flag for a phishing scam. Suspicious hyperlinks and attachments also might indicate a phishing scam. Do not click on hyperlinks or attachments from an untrustworthy source. Phishing emails often have incorrect spelling and grammar and generic greetings that don’t use your name, so keep an eye out for those issues, too. 

Be safe online

Seniors may be vulnerable to phishing and other common scams, but you can avoid falling victim to scammers by being informed and taking the proper steps to protect your parent or yourself. Be sure to tell a trusted loved one, especially if they are tech-savvy, if you’ve clicked on a suspicious link or need help with the steps outlined above. With the proper knowledge, you can feel confident using the internet safely.

Free and Low-Cost Internet for Seniors

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Many programs and services are available to seniors looking for free or low-cost internet. Photo Credit: iStock.com/adamkaz

In today’s digital age, internet access is crucial for communication, information, and security. This access offers several benefits for seniors, from enhancing safety to strengthening social connections. Despite the important benefits, cost often can be a barrier. Thankfully, several programs and services bridge this gap by providing free or low-cost internet for qualifying seniors.

Why internet access is vital for seniors

Social benefits: Staying connected with friends and family is paramount, especially for seniors who might feel isolated. Video chatting platforms like Skype and Zoom and social media sites like Facebook enable older adults to remain in touch with loved ones all over the world, maintaining emotional well-being and fostering closer relationships.

Cognitive engagement: Reading and regularly engaging with current news and events is beneficial for cognitive function and ensures that seniors are in tune with the world around them.

Safety: Internet access bolsters safety in various ways. Devices like Ring offer home security, while the web provides real-time updates on weather emergencies, enabling seniors to make informed decisions in potentially hazardous situations.

Discounted or free home internet service programs

Affordable Connectivity Program (ACP): The Federal Communications Commission’s ACP initiative offers eligible households up to a $30 discount on monthly internet bills and a device discount of up to $100. Eligibility depends on certain requirements, such as income restrictions or participation in government assistance programs like the Supplemental Nutrition Assistance Program (SNAP), Medicaid, Supplemental Security Income (SSI), and others. You can also qualify if you receive assistance from the Lifeline program (see below). Complete an application through ACP’s official website to qualify.

Lifeline: A federal program, Lifeline provides monthly broadband or phone service discounts to low-income households. Eligibility requirements include having an income at or below 135% of the federal poverty guidelines or participating in certain federal assistance programs, such as SNAP, SSI, and Medicaid. Interested seniors can apply through the Lifeline National Verifier.

EveryoneOn: EveryoneOn is a national nonprofit organization whose mission is to provide affordable or free internet services, computers, and training to low-income households. Partnering with various service providers, EveryoneOn connects eligible individuals to low-cost internet services, computers, and digital literacy courses. Eligibility depends on income and other criteria. Apply directly on EveryoneOn’s website.

Service providers offering free or low-cost internet

Several internet service providers partner with ACP or offer their own assistance programs. Check with each provider to see if they are available in your area.

Verizon Forward Program (free or low-cost internet)

The Verizon Forward Program is a philanthropic initiative by Verizon to offer free or discounted internet access to underserved communities.

Service: Qualifying individuals can receive free internet access up to 300 megabits per second (Mbps). Faster plans are available at a discounted rate.

Benefits: The Verizon Forward Program provides continuous, free online connectivity with no installation fees or annual contracts.

Other perks: Free wireless routers are included with program activation.

Qualifications: The program is available to those approved for ACP.

Spectrum Internet Assist (free or low-cost internet)

Spectrum Internet Assist is an effort by Spectrum to provide high-speed broadband to low-income households at an affordable price.

Service: The program offers free high-speed broadband internet up to 100 Mbps. Faster plans are discounted.

Benefits: Spectrum Internet Assist provides reliable and fast internet connectivity at a discounted rate for eligible households. There are no annual contracts.

Other perks: Free modems and security software are included. Wi-Fi is also available at a reduced cost.

Qualifications: People aged 65 and over who receive SSI are eligible. Other households can qualify under the requirements for ACP.

Access from AT&T (free or low-cost internet)

Access from AT&T is a program developed by AT&T to offer home internet to limited-income households for free or at a discounted price.

Service: Access offers free internet connectivity up to 100 Mbps or faster plans at reduced rates.

Benefits: The program provides high-speed internet without any annual commitment, deposit, or installation fee.

Other perks: Wi-Fi, modems, and routers are included. 

Qualifications: Access is available to limited-income households participating in government assistance programs such as ACP, SNAP, and SSI. You may qualify based on income requirements as well.

Comcast Xfinity Internet Essentials (low-cost internet)

Comcast Xfinity has an initiative to provide affordable internet services to eligible households under their Internet Essentials program.

Service: Internet Essentials provides affordable internet services to qualifying households. 

Benefits: Eligible individuals will receive discounted access to high-speed internet.

Other perks: Internet Essentials offers discounts on computers and free in-person and online internet training. There are no activation or equipment rental fees.

Qualifications: Eligibility is based on participation in public assistance programs such as SNAP, SSI, and Medicaid.

Internet First (low-cost internet)

Internet First is a program designed to give low-income households affordable access to the internet.

Service: Internet First offers eligible households internet service at $9.95 a month for up to 50 Mbps.

Benefits: Qualifying households receive smooth and fast discounted internet access.

Other perks: The program has no contracts or installation fees. Wi-Fi and a modem are included.

Qualifications: Eligible households participate in government assistance programs such as the National School Lunch Program, housing assistance, Medicaid, SNAP, SSI, and others.

Optimum Advantage Internet (low-cost internet)

Optimum Advantage Internet is an initiative by Optimum to provide broadband services to qualifying households at lowered rates.

Service: Optimum Advantage Internet offers broadband connectivity at $14.99 a month for up to 50 Mbps for qualified households. Internet service could be free if combining this offer with the ACP benefit.

Benefits: Qualifying households receive reliable internet services at lowered rates with free installation.

Other perks: Wireless routers are included.

Qualifications: Individuals aged 65 years or older who receive SSI are eligible, as are Veterans receiving state or federal assistance. 

PCs for People (low-cost internet and devices)

PCs for People is a nonprofit organization dedicated to bridging the digital divide by providing affordable refurbished computers and internet services to low-income individuals and families.

Service: The organization allows qualifying individuals to shop for affordable computers and other tech devices. They also provide discounted internet services.

Benefits: Eligible households can access low-cost refurbished computers and internet services.

Other perks: Computers purchased from PCs for People come with a one-year hardware warranty. They also provide affordable repair and support services for their devices.

Qualifications: Customers must be currently enrolled in an income-based government assistance program or have a household income below 200% of the federal poverty guidelines.

Wrapping it up: Free and low-cost internet for seniors

The digital age shouldn’t leave anyone behind, especially our seniors, who stand to benefit immensely from the plethora of opportunities and safeguards the internet offers. Through the many programs and services mentioned above, more and more seniors can enjoy the privileges of online connectivity without financial strain. It’s about more than just accessing information; it’s about ensuring a better quality of life, fostering community connections, and safeguarding our most vulnerable. These initiatives are a testament to a collective effort to build a more inclusive digital society. With the right resources and knowledge, seniors can participate in and benefit from the digital world, enriching their lives in countless ways.

What To Do When You’ve Been Scammed Out of Money

[Last updated March 4, 2024]

An older adult woman talks on the phone, looking concerned.
Falling victim to a financial scam is a stressful situation. Learn the steps to take if you’ve been scammed to protect yourself from further harm. Photo Credit: iStock.com/Carlos Pascual

In today’s interconnected digital world, falling victim to a financial scam can happen to anyone. The aftermath is financially destructive and emotionally distressing. When you realize you’ve been scammed, taking immediate action to minimize the damage and prevent further harm is critical. This article outlines what to do when scammed out of money, guiding you through securing your personal information, safeguarding your finances, and reporting the issue.

Steps to take after you’ve been scammed out of money

Whether you’ve fallen for a tech support scheme, clicked on a phishing link, or given personal info to an untrustworthy person, the sinking feeling of becoming a victim of a scam can bring confusion, anger, and panic. These steps can help you remain calm, address the issue immediately, and minimize damage.

Step 1: Pause and assess

Upon realizing you’ve been scammed, the first and most important step is to pause and assess the situation. Take a deep breath and resist the urge to panic. Scammers often rely on the victim’s fear to exploit them further. By maintaining your composure, you’ll be better equipped to handle the situation effectively.

Step 2: Disconnect and secure your accounts

If the scam was initiated online or through email, text, or social media, immediately disconnect from the source. Change your passwords for all online accounts, especially those directly impacted by the scam. This prevents scammers from accessing more of your personal information and using it against you. Enable two-factor authentication where available for an added layer of security.

Step 3: Contact, report, and inform

You need to report the incident to the appropriate authorities, depending on the nature of the scam. Here are the institutions and authorities you may need to contact:

  • Financial institutions: If the scam involved unauthorized access to your bank accounts or credit cards, contact your financial institution immediately. Inform them about the situation, and they will guide you through the steps to secure your accounts, freeze transactions related to the scam, and possibly reverse fraudulent charges.
  • Authorities: Depending on the nature of the scam, it might be necessary to report the incident to the appropriate authorities. The U.S. Department of Justice provides several contacts to report the fraud to, depending on the scam that has affected you. Provide them with all relevant information, such as emails, text messages, and any documentation related to the scam.
  • Credit bureaus: Scammers might attempt to open credit cards, lines of credit, or loans in your name. To prevent this fraudulent activity, contact one of the major credit bureaus — Equifax, Experian, or TransUnion — and place a fraud alert on your credit reports. Whichever bureau you contact will transmit the fraud alert request to the other two. This extra layer of protection makes it more difficult for scammers to use your personal information to commit identity theft.

Step 4: Warn family and friends

Notify your friends and family to prevent the scammers from using your compromised accounts or information to target them as well. Scammers sometimes impersonate victims to exploit their personal connections, so it’s essential to alert your loved ones and encourage them to remain vigilant.

Step 5: Document everything

Keep a thorough record of all communications, transactions, and details related to the scam. This documentation will be valuable when reporting the incident to the authorities, your financial institution, and other relevant parties. Screenshots, emails, and any other evidence help establish the timeline and nature of the scam.

Step 6: Educate yourself

Take this unfortunate experience as an opportunity to educate yourself about common scams and how to spot them. Familiarize yourself with red flags, such as unsolicited requests for personal information or promises of unrealistic returns. Knowledge is a powerful tool in protecting yourself from future scams.

Step 7: Seek professional advice

If you’ve fallen victim to an investment or financial scheme, consider consulting with a legal or financial professional. They can guide you on potential legal actions, recovery strategies, and steps to minimize the long-term financial impact of the scam.

Step 8: Stay vigilant

Even after taking these immediate steps, continue monitoring your accounts, emails, and other online activity for unusual behavior. Scammers might attempt to strike again, knowing that victims are often vulnerable after a recent scam. Regularly review your financial statements and be cautious of unsolicited communications.

The bottom line on recovering from a scam

Being scammed out of money is a distressing experience, but taking prompt and deliberate action mitigates the damage and prevents further harm. By following these crucial steps — from disconnecting and securing your accounts to reporting the incident to the authorities — you’ll be better equipped to navigate the aftermath of a scam and protect yourself from future threats. Remember, staying informed and vigilant is key to maintaining your financial well-being in an increasingly digital world.

Free and Discounted Cell Phones for Seniors

An older adult man sits on a couch, holding a cell phone and smiling.
Learn how to access free or discounted cell phones and cellular services for seniors. Photo Credit: iStock.com/Charday Penn

In an age when technology and communication tools are essential, seniors shouldn’t be left behind. Having a cell phone isn’t just about staying up to date; it’s about safety, access, and staying connected with loved ones. Affording a cell phone can be challenging for seniors, especially those on fixed incomes. Here, we provide three ways seniors can get free or low-cost cell phone and cellular services.

Why cell phones are beneficial for seniors

Before delving into the specific programs, let’s understand why it’s crucial for seniors to have cell phones:

Safety: Seniors can call for help in emergencies.

Connectivity: They can connect with family, friends, and community from anywhere, which can help a person maintain good mental and emotional health when staying in touch with others.

Health management: Reminders are helpful for medication management and scheduling doctor’s appointments.

Entertainment: Apps, games, and other tools offer relaxation and entertainment, which can help keep the mind active.

Access to information and services: Banking, shopping, and reading news online are convenient and easy on a cell phone.

Free and low-cost cell phone programs for seniors

Now, let’s dive into the programs and organizations that offer free phones and discounted services for seniors, ensuring they are not isolated in today’s digital age.

Lifeline Assistance Program 

The Lifeline Assistance Program is a federal initiative to help low-income individuals access essential phone services. The program itself offers discounted cell phone or broadband internet service, but participating wireless providers offer additional benefits, which might include free talk, text, data, and devices.

This program offers benefits for seniors. Qualifying individuals can get discounted or free wireless phone service, so this solution offers affordable or free connectivity. Also, since it is a federal initiative, numerous providers participate in the program. Based on a person’s location and preferences, they can get services from a provider that works for them.

Costs involved

While Lifeline offers discounted services, some providers might have costs for premium add-ons. The basic services most wireless providers provide are free for those who qualify. However, there might be associated costs if seniors opt for additional services or features beyond the basic offering. These might include premium services, additional minutes or data, or specific phone upgrades.

Discounts and a free phone

Qualified individuals can receive up to a $9.25 monthly discount on phone or broadband services. Participating wireless providers typically offer additional discounts or benefits, such as completely free cell service and smartphones. They also might occasionally run promotions or offers that provide added benefits or discounts on top of their standard offerings. Offers vary by provider and state.

Qualifications

Eligibility is determined by income (at or below 135% of the federal poverty guidelines) or participation in specific federal assistance programs, such as the Supplemental Nutrition Assistance Program (SNAP), Medicaid, Supplemental Security Income (SSI), Federal Public Housing Assistance, the Veterans Pension and Survivors Benefit, or Tribal programs. Applicants must submit documentation proving their eligibility.

How to sign up for the Lifeline Assistance Program

Seniors can apply for the Lifeline discount through the National Verifier application system or a participating service provider.

Participating providers in the Lifeline Program

Here are several providers who participate in the Lifeline program. Be sure to check with each to see if they are available in your area and to learn which benefits you qualify for. 

Verizon Wireless

Verizon Wireless is one of the largest telecommunications providers in the U.S., offering a wide range of cell phone services. Recognizing the importance of keeping seniors connected, they have crafted a specialized plan tailored to the needs and preferences of older adults.

Older adults can enjoy multiple advantages of having cell service through Verizon. This provider offers a discounted plan for people aged 55 and over, which includes unlimited talk, text, and data. Also, as one of the largest providers in the nation, Verizon is known for its wide-reaching and reliable coverage — customers can expect clear calls and steady data services in most locations. And, periodically, Verizon offers discounts on cell phones, which can be especially beneficial for seniors looking to upgrade or purchase new phones.

Costs involved

While Verizon provides a discounted senior plan, costs are associated with the services. The amount will vary based on the chosen plan and additional features or add-ons.

Discounts

Apart from the senior-specific plan, Verizon might offer promotional discounts on devices, accessories, or added services. They also occasionally run loyalty programs or phone trade-in deals that can help reduce costs.

Qualifications

A few notes about Verizon’s senior plan:

  • •At least one account holder must be 55 or older.
  • •The offer is currently available for up to two lines.
  • •The senior plan is currently available only to residents of Florida.

How to sign up for a senior plan with Verizon Wireless

Seniors can sign up for Verizon’s services through their official website, by visiting a Verizon store, or by contacting their customer service.

AARP cell phone and service discounts

The American Association of Retired Persons (AARP) is one of the most recognized organizations dedicated to individuals aged 50 and over. With a mission centered on empowering people to choose how they live as they age, AARP offers its members many benefits, including discounts, resources, and advice on various aspects of life.

AARP has partnerships with many service providers, including some telecom companies, which results in discounts on cell phone plans, accessories, or even the devices themselves. Since AARP is a respected organization dedicated to the welfare of older adults, it is a trusted source for valuable discounts and services. The discounts and offers they negotiate are done with the best interests of their members in mind. AARP also caters to its members by providing articles, tutorials, and resources on technology, making it easier for seniors to understand and adapt to new devices or services.

Costs involved

While AARP offers discounts, seniors still might have to bear some costs depending on the specific deal or offer. 

Discounts

Cell phone plans: Partnerships with carriers might result in discounted monthly plans for AARP members.

Devices: Some partnerships can also offer discounts on cell phones or even free phones with certain conditions.

Accessories: Cases, screen protectors, or other accessories might be discounted.

Tech support: Some offers might include discounted or even free tech support, helping seniors with any technical difficulties they might face.

Qualifications

While some specific deals might have criteria based on the partner or the nature of the offer, to be eligible for AARP discounts, one typically needs to be:

  • •An AARP member.
  • •Aged 50 or over (though some services and discounts are available to all ages).

How to get AARP cell phone discounts

To benefit from AARP discounts, one must be an AARP member, which involves a membership fee. Once they have joined, seniors can access all the available discounts and offers through the AARP website or their publications.

Wrapping it up: Free phones for seniors

Staying connected is no longer a luxury; it’s a necessity. These programs and services ensure that seniors, regardless of their financial situation, remain in touch with their loved ones and the world around them. If you or a loved one qualifies, don’t hesitate to explore these options.