
Medical alert systems have significantly improved over the years, with many device options and advanced technological features. When used correctly, these systems can provide users and caregivers with peace of mind and save lives. As with any system, a thorough understanding of features and regular maintenance will allow you to maximize your device, increasing its effectiveness. Our tips will help you optimize your chosen system so that you can be confident that it will work correctly and keep you safe if and when you need to use it.
Learn how your medical alert system works
As with any new technology, there can be a learning curve. You may be tempted to delay learning about your device or skipping over features. If you need help, ask a friend or family member to assist with setting up your device and understanding how it works.
Wear the medical alert system consistently
One of the most challenging aspects of medical alert systems is getting people to wear them consistently. To state the obvious, if you don’t wear your medical alert system, it won’t work. For most people, that means wearing it 24 hours a day except when bathing (although some systems offer waterproof wearable devices). It takes some getting used to, but you can’t take a chance that you won’t have a fall or another medical emergency when you aren’t wearing it. If you need to, set reminders to ensure you always have the device with you.
Charge your medical alert system
Keeping your device charged is critical. Here are some steps to ensure that your device will be working when you need it to.
- Understand how long your device will stay charged and how to receive a low battery notification. Once you know the battery life, set an alarm to remind you to charge the device.
- Choose a convenient charging station, such as next to your bed or your favorite chair — somewhere easy to reach.
- If your device has charging problems, don’t wait to solve the issue. Call the company for instructions or to order a replacement.
Update emergency contacts
Most medical alert systems will use a tiered list of emergency contacts, including 911. Review your contact information and verify phone numbers. If one of your contacts changes their phone number, update that information immediately. Also, review the people you have listed to ensure they are still willing to be an emergency contact and can respond in an emergency.
Update medical information
Inform the medical alert system company of any changes to your medical situation, including:
- Hospital preference.
- Medical conditions.
- Medications.
- Allergies.
- Do-not-resuscitate information.
Test your device regularly
Don’t assume that your device will work when you need it to. Test it regularly to make sure by doing the following:
- Contact the monitoring center. Many providers recommend notifying their customer support team before testing the device to avoid triggering the emergency response. The team can walk you through the testing process.
- Perform the test. Activate the help button on the device. The system should connect you to the call center or emergency response operator, who will be prepared for the test.
- Verify connectivity. Confirm that the call center receives the alert and that two-way communication is clear.
- Check additional features. If your device has fall detection, GPS, or other advanced options, ask the provider about specifically testing these features.
- Perform software updates. Some systems may require updates to continue working correctly.
Utilize caregiver apps
Depending on the brand of your device, your medical alert system may have an array of caregiver apps. These apps are important for family members to know about and download. Caregiver apps that accompany medical alert systems may offer the following benefits:
- Real-time notifications when an alert is triggered.
- Location tracking for devices that have GPS.
- The ability for family members to log in and check alerts and status updates.
- Managing contacts remotely.
- Medication reminders.
- Data tracking to identify potential patterns or risks.
- Multi-user capability for family and professional caregivers.
Upgrade your device if necessary
If your medical alert system no longer meets your needs, don’t hesitate to make a change. As your situation evolves, you may need additional features to ensure safety, such as:
- GPS tracking, which can allow you to use your device outside the home and share your location with emergency services.
- A water-resistant device, which can be worn in the shower, where falls can be more likely to occur.
- A more sophisticated system that allows for family and caregiver monitoring.
- Medication reminders.
- A monitored system that allows direct communication with a professional monitoring system, whereas unmonitored systems rely on automated alerts to personal contacts.
Making the most of your medical alert system for peace of mind
Think of your medical alert system as part of your overall health and safety plan. Even if you live with a spouse or partner, a medical alert system provides you both with the freedom to come and go without worry. Time is critical if you have an accident or medical event, and knowing how to make the most of your medical alert system will give you and your loved ones peace of mind.